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Safety and Your Peace of Mind

We are a dedicated team who are here to help children and young adults get the most out of our program. 

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All Edventure Care staff hold current Working with Vulnerable People (WWVP) cards.

Our Cancellation Policy

We understand that sometimes things come up, or unforeseen circumstances may arise and you won't be able to make it to a day of Edventures.

If you notify us at least 48 hours prior to your inability to attend, we are happy to offer the option of applying your payment to a future session or providing a full refund.

However, please be aware that cancellations made within 48 hours of the event will incur the full charge.

Important Documents

Privacy Policy

Feedback or Complaints

How to make a complaint to Edventure Care 
​If you feel comfortable, you are encouraged to raise your concern or complaint with us first, as this is often the best way to have your issue resolved quickly. 
A person wishing to make a complaint to Edventure Care may do so:

by post to: Unit 1/28 National Circuit, Forrest ACT 2603; or verbally by telephone on 0434 151 622.  

For all written complaints, you are encouraged to provide your complaint in the form of a Feedback and Complaint Form.

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How to make a complaint to the NDIS Commission

  • For NDIS Clients in New South Wales, South Australia, Western Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Commission by:

  • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.

  • National Relay Service and ask for 1800 035 544.

  • Visiting https://www.ndiscommission.gov.au/about/complaints and completing a complaint contact form.

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The NDIS Commission can take complaints about: 

  • services or supports that were not provided in a safe and respectful way 

  • services and supports that were not delivered to an appropriate standard 

  • How to make a complaint to the ACT Disability and Community Services Commissioner

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A complaint can be made to ACT Disability and Community Services Commissioner by:

  • Phoning: 6205 2222

  • Emailing: human.rights@act.gov.au

  • The ACT Disability and Community Services Commissioner can take complaints about: 

  • Individual registered health practitioners in the ACT, which may handle these in conjunction with the Australian Health Practitioner Regulation Authority (AHPRA).


How to make a complaint to Regulation, Assurance and Quality (RAQ)

RAQ can take complaints about: 

  • Quality, Complaints and Regulation manage complaints about CSD services.

  • The Human Services Registrar provides responsive regulation of service providers including specialist disability service providers to oversee safeguards for the NDIS.

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